Resource guide
3.2.6 Consistent Help
Help mechanisms must appear in the same location on every page they appear on.
By Calling All Minds·Last updated April 2026
Success criterion
Conformance level
Essential baseline — must meet for any compliance.
Added in WCAG 2.2
What it means
New in WCAG 2.2, this criterion requires that any help mechanism, such as a contact phone number, a live chat link, a help email address, or a link to a support page, appears in the same location on every page where it is present.
This helps users who struggle to find support. If help is always in the same place, users with cognitive disabilities can reliably locate it without searching.
In practice
Place your support contact details, live chat widget, and help links in a consistent location, typically the header or footer, across all pages.
If a help link appears in the footer on the homepage, it must be in the footer on all other pages where it appears.
The requirement is about relative order and position, not pixel-perfect placement.
Common failures
- Contact link in the header on the homepage but in the footer on all other pages
- Live chat widget that appears on some pages but not others without explanation
AXS Audit
AXS Audit checks your site against 3.2.6 and flags issues your team can act on straight away. It covers criteria that automated scanners often miss.